What is important for the master to know when accepting a repair request?
Brand of washing machine and its model. Take this information from an instruction book. Describe what is wrong. If you make a call to the master at home, then you need to tell us the so-called "symptoms" of the equipment. This is necessary so that the specialist knows what he must have with him. Specify the exact date and time when it will be convenient for you to receive the master. Exact address and current phone number. On the day you specified, you will be contacted to clarify the relevance of the order.
How long will the repair take?
As a rule, repairs last no longer than two hours. But, if the breakdown is more complex, then more time may be needed.
Do I need to select the necessary spare part for the repair myself?
Our masters can offer you all the necessary parts at an affordable price. There may be cases when a spare part that is out of order is not available, and it is sold only on order. In this case, you will need to wait until the spare part arrives and therefore postpone the repair of the broken household appliance. If you want to buy a spare part yourself, then this is your right.
Do I have to pay for the diagnosis of faulty equipment?
Diagnostics is included in the cost of work and is paid only if you refuse paid repairs. In order to find the problem, the master needs to test the device in different modes for a long time, and disassemble it. Correctly diagnosing the device and finding the cause of the malfunction is a big part of the repair.
Is it possible to diagnose a washing machine from a photo?
This diagnosis will not be correct. When inspecting faulty equipment, the master takes into account many factors that the photo cannot show.
How to remove the unpleasant smell from the washing machine?
In order to remove the unpleasant smell from the washing machine, you need to use special products that you can buy yourself. Our master will advise you exactly what you need for your washing machine.
How to open a washing machine if the handle is broken?
You can call our hotline for advice. But it would be better to call the master.
If I am not satisfied with the amount of repair after the diagnosis?
You can refuse further repairs and pay only diagnostics and transportation costs. If you change your mind about repairing your equipment at our service center, we strongly recommend that you turn to other professionals, because. In our experience, non-professional intervention is much more expensive for the owner of the equipment.
Is it better to buy a new refrigerator or can the old one be repaired?
The cost of repairs is incomparable with the purchase of new equipment, and given that the shelf life of modern equipment is lower, then you will have to buy the next new equipment very soon. Our masters will eliminate the breakdown of any complexity, which will be cheaper than buying new equipment. The choice is yours.
Do the masters have documents confirming their qualifications?
All masters of the service center take advanced training courses from manufacturers of brands and receive the relevant documents. Therefore, your equipment is in the hands of professionals.
How is the cost of repairing a dryer formed?
The price of services directly depends on the complexity of the work, the need to replace parts or restore them, the cost of spare parts and assemblies. The prices of the same parts for cars of different brands and models will differ - keep this in mind.